Last Updated: July 28, 2025

At Ganache, customer satisfaction is a priority. Due to the nature of food products, please note the following:

1. Non-Returnable Items

• All food orders (desserts, chocolates, baked items) are non-returnable once delivered.

• Returns or exchanges are not accepted for personal preferences or change of mind.

2. Valid Cases for Refund or Compensation

We offer refunds or replacements only in these cases:

• Incorrect or incomplete order

• Product is damaged upon delivery

• Order not received within the expected delivery window

3. How to Request Compensation

• Report the issue within 2 hours of receiving the order

• Send a clear photo showing the problem via app, WhatsApp, or email

• Management reserves the right to accept or decline the request after review

4. Type of Compensation

May include:

• Resending the product

• Partial or full refund depending on the case

• Coupon for a future order

5. Contact

To report an issue or request a refund:

• Email: info@ganache-sa.com